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Call Center Agent-In Person

Revel

Revel

Customer Service
Queens, NY, USA
Posted on Saturday, May 6, 2023

About Revel

Revel’s mission is to accelerate EV adoption by providing the infrastructure and services that make it easy to go electric. While other companies set goals for 2030, we’re focused on change we can make today. We’re also focused on cities, which have the biggest barriers to EV adoption but the most potential for change.

Our Operating Principles

Revel’s Operating Principles represent who we are, how we act, and what we believe. They define our culture.

Empathy. We seek to understand the experiences and perspectives of each other, our customers and the communities where we operate.

Ownership. We are excited by big challenges and care deeply about our work. We empower and rely on each other and hold ourselves to a high standard.

Humility. We take our work seriously but not ourselves. We’re approachable, curious, and know we have a lot to learn.

Adaptability. We expect change and quickly adjust our approach to reflect new information. We know success requires seeing opportunity in obstacles and relentlessly improving.

Simplicity. We clarify and prioritize what can be done now. We strive to keep things no more complicated than absolutely required.

Summary

Revel is seeking an individual to play a key role in supporting our day-to-day operations both in-person and virtual interactions with Drivers on the Revel platform. As a Driver Support Coordinator II, you will work to provide an amazing experience to our employee driver community by using your expertise in customer service and problem solving to help Drivers through issues on and off the road. Please note that the Driver Support Coordinator II position is an in-person hourly role with a set wage.

Qualifications

  • 2-3 year experience in a customer service or administrative environment handling in person interactions
  • Outstanding candidates should be physically fit, able to react appropriately in stressful situations, and have deep empathy and respect for others
  • Excellent communication, influencing, and listening skills. You can communicate openly and effectively, while positively influencing the performance of a team
  • Independent judgment, initiative and advanced administrative skills
  • Previous transportation/logistics dispatch experience is a plus

Responsibilities

  • Experience working with performance targets and motivating others to exceed goals in an inclusive team environment with in-person and written communication
  • Experience driving solutions for operational and people management challenges
  • Lead with empathy and be creative while helping Drivers resolve issues on and off the road
  • Effective communication skills with the ability to interact and connect with many types of personalities with both internal and external stakeholders.
  • Ability to explain complex processes to a wide variety of audiences through in-person learning sessions
  • Open to all modes of support through email, phone, in-person interactions with Drivers
  • Ability to make decisions with little to no guidance based on policies or common sense
  • Assist in planning, prioritizing and communicating shift directives to ensure safety, efficiency, accuracy and quality objectives are met

Compensation and Benefits

Base compensation $20 per hour, based on experience level. Our benefits package includes:

  • Free access to Revel mopeds
  • Training new & exciting electric vehicle technology
  • Affordable Dental, Health, and Vision
  • Paid Time Off
  • 401(k) plan
  • A relaxed, yet fast-paced and ambitious work culture

Under state law and company policy, you must be fully vaccinated by your start date for any in-person work. If you are not vaccinated, you may file for an exemption before your start date. The offer is contingent upon the results (approval/denial) of your exemption.

Revel is an equal opportunity employer. All facets of employment including the decision to hire, promote, discipline, or release, will be based on merit, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

https://www.cigna.com/legal/compliance/machine-readable-files. This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.