We’re hiring a Forward Deployed Engineer to join our FDE team — a hands-on technical role focused on ensuring customers extract maximum value from our platform.

You’ll own:

• Maximizing product value realization in customer environments
• Delivering structured, high-impact remediation sessions and managing exposure remediation plans
• Acting as an extension of the product team — testing integrations, surfacing field learnings, and feeding them back to product, sales, and marketing

Day to day: Deep technical engagement with customer environments across the full remediation lifecycle — from onboarding and deployment through ongoing sessions and QBRs

You’ll help customers achieve four core outcomes:

1. Maximize threat resilience — measurable security posture improvements (e.g., 70%+ phishing resilience gains)
2. Maximize security stack ROI — prove value from existing security investments
3. Reduce required expertise — enable smaller teams to achieve enterprise-grade security
4. Improve efficiency — deliver 90% reduction in manual remediation effort

Customer Delivery (primary focus)

• Maximize product value realization in customer environments
• Build, track, and maintain exposure remediation plans with customers
• Run periodic exposure remediation sessions with customers
• Conduct Quarterly Business Reviews (QBRs) demonstrating value and ROI
• Build trusted advisor relationships with security leaders and practitioners

• 3–6 years in technical customer-facing roles (Solutions Engineering, Technical Account Management, Security Consulting, Customer Success Engineering)
• Track record successfully managing enterprise customers at cybersecurity product vendors that led to renewals
• Hands-on experience with enterprise security stacks — Microsoft 365 / Defender / Entra ID, CrowdStrike, SentinelOne, Okta, etc. or equivalent endpoint/identity/email security platforms
• Comfortable with scripting and automation — PowerShell, Python, or Bash for deployment, diagnostics, and integration work
• Cybersecurity domain knowledge
• Strong written communication — you write clear, professional summary emails, runbooks, and customer-facing documentation
• English fluency (professional working proficiency)
• Startup experience preferred