WEKA is architecting a new approach to the enterprise data stack built for the AI era. The WEKA® Data Platform sets the standard for AI infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that make GPUs, AI, and other performance-intensive workloads run faster, work more efficiently, and consume less energy.

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s most innovative enterprises and research organizations, including 12 of the Fortune 50, reach discoveries, insights, and outcomes faster and more sustainably.

We’re passionate about helping our customers overcome complex data challenges to accelerate their innovation and help grow their businesses. If you share our passion, we invite you to join us on this exciting journey

What’s Cool About This Job

As a Senior Professional Services Engineer at WEKA, you will be responsible for delivering enterprise-class solutions and services to our customers and partners worldwide. You will become an integral and critical component of the delivery and installation process for WEKA Products, including navigating our customers through the initial onboarding steps into WEKA. The Senior Professional Services Engineer at WEKA will not only plan and install our products but also define, develop, and test automation to ensure that the deployment of our products is a fast, predictable, scalable, and easy experience for customers and partners. You will be focused on our customers in Asia Pacific and Japan.

Bring Your Expertise – and Your Passion

The ideal candidate will be responsible for relationships with WEKA Sales, Pre-Sales, Engineering, Product Management, other internal groups, customers, and partners worldwide. You’ll work with diverse customers across many industries and environments across different enterprise verticals and sectors, implementing AI, HPC, and other state-of-the-art WEKA environments, both on-prem or public cloud. The Senior Professional Services Engineer is responsible for structured and unstructured tasks, focusing on assisting customers in achieving their objectives.

Responsibilities include:

• Responsible for the experience between the sale of the WEKA product to a full deployment to a production stage, ensuring customers have a positive experience throughout the Onboarding process.
• Manages the project of installing the WEKA product, including risk assessment, planning, deployment scheduling, and reporting status to our customers and partners
• Responsible for documentation of solution details, including diagrams and specifications, focusing on translating undefined requirements into end-end solutions.
• Utilizes open-source technologies and tools to accomplish specific use cases encountered within the project.
• Uses coding languages or scripting methodologies to solve a problem with a custom workflow.
• Collaborates with project stakeholders to scope the most effective way to tackle complex technological infrastructure challenges.
• Performs incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize human errors.
• Primary responsibilities will include deploying and managing AI/HPC infrastructure in Linux-based environments for new and existing customers.

Desired Qualifications

• Excellent oral and written communication skills with a strong focus on customer experience
• Excellent problem-solving and troubleshooting skills, including excellent documentation skills
• Knowledge of best practices and IT operations within Enterprise environments, focusing on mission-critical infrastructure
• Experience with automation tools/cluster management such as Ansible, Salt, Puppet, Bright, Jenkins, or xcat.
• Knowledge and experience with scripting languages like Python, Bash, or Perl.
• Experience with Source Code Control Systems like GitHub and git
• Experience with Ethernet or InfiniBand networking, particularly 100+Gb networks
• Experience with performance monitoring/tuning Linux systems
• Experience with HPC environments, including knowledge of HPC cluster management tools
• Experience with Parallel Filesystems (Lustre, GPFS/SpectrumScale, DDN)
• Familiar with SDS (Software Defined Storage)
• Hands-on experience as a Linux Systems Administration
• BS in Computer Science or equivalent working experience
• Strong interpersonal skills for technical presentations, architectural designs, and being a trusted advisor to customers (experience in sales, consulting, or Customer Success)
• Provides ad-hoc knowledge transfers, develops handover materials, and guides customers during deployments.
• Willingness to travel as needed.

Concerned you don’t meet every qualification? Don’t let it stop you from applying!
WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but don’t meet every qualification in the job description, we encourage you to apply anyway – you may just be the right candidate for this or other positions at WEKA.

WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.