WEKA is architecting a new approach to the enterprise data stack built for the AI era. The WEKA® Data Platform sets the standard for AI infrastructure with a cloud-native AI solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that make GPUs, AI, and other performance-intensive workloads run 20x faster, work more efficiently, and consume less energy.

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s most innovative enterprises and research organizations, including 12 of the Fortune 50, reach discoveries, insights, and outcomes faster and more sustainably.

We’re passionate about helping our customers overcome complex data challenges to accelerate their innovation and help grow their businesses. If you share our passion, we invite you to join us on this exciting journey.

What's Cool about this Job?

The Lead Technical Program Manager (TPM) will play a critical role in facilitating the implementation of our solutions, serving as the primary point of contact between our customers, partners and our internal teams. This role requires a blend of technical acumen, project management expertise, data-driven, and exceptional customer-facing skills. The TPM will oversee all aspects of the implementation process, ensuring projects are completed on time, within scope, and to the highest standards of quality.

Responsibilities include:

• Project Ownership: Manage the end-to-end implementation of solutions, including planning, coordination, execution, and delivery. Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Customer Liaison: Act as the primary point of contact for customers/partners during the implementation phase. Communicate project status, address customer concerns, and ensure alignment with customer expectations and requirements.
• Technical Coordination: Collaborate with cross-functional teams, including sales, customer success, partners and support, to ensure successful integration and deployment of solutions. Translate technical requirements into actionable project plans and deliverables.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the implementation process. Develop and maintain documentation and best practices for project management and customer interactions.
• Risk Management: Proactively identify potential risks and issues that could impact project success. Develop and execute mitigation strategies to address and resolve challenges promptly.
• Customer Success: Ensure a smooth transition from implementation to post-deployment support. Work with the Customer Success and Premium Services team to ensure ongoing satisfaction and address any post-implementation issues.
• KPI Reporting & Documentation: Provide regular status updates and reports to stakeholders. Maintain accurate and up-to-date project documentation, including project plans, issue logs, and customer communications.

Desired Qualifications:

• Experience: Minimum of 7-10 years of experience in technical program management, project leadership, project management, or a related field, with a proven track record of successfully delivering complex technical projects. Experience in Networked Storage projects is preferred.
• Leadership: Experience leading other project / program managers including cross-functional leadership while working on complex, multi-phase projects.
• Technical Skills: Strong understanding of technical concepts and the ability to work closely with engineering teams. Experience with software development lifecycle (SDLC) and system integration.
• Project Management: Demonstrated experience with project management methodologies and tools (e.g., Agile, Scrum, Waterfall). PMP, PRINCE2, or similar certification is a plus.
• Customer-Facing Skills: Excellent communication and interpersonal skills, with a proven ability to build and maintain strong relationships with customers. Experience in managing customer expectations and delivering exceptional customer service.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement corrective actions.
• Education: Bachelor’s degree in computer science, Engineering, Business Administration, or a related field. Advanced degrees or certifications in project management or technical fields are a plus.

Concerned you don’t meet every qualification? Don’t let it stop you from applying!
WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but don’t meet every qualification in the job description, we encourage you to apply anyway – you may just be the right candidate for this or other positions at WEKA.

WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.