Manager, Travel Services (Netflix)
Navan
We are seeking a passionate and seasoned Travel Services Manager to join our team on the Netflix enterprise account. This role requires a leader with a thrill for travel management and a pulse on delivering excellent customer service and seamless travel experiences. You will actively own, nurture and become an extension of the Netflix account, providing leadership and operational excellence to a team of dedicated Travel Experience consultants.
What You’ll Do:
- Account Management: Manage escalations and own customer issues through to completion, driving consultants to resolve traveler inquiries, swiftly, efficiently and effectively. Suggest improvements to permanently correct support issues.
- Team Leadership: Serve as the frontline manager for Travel Experience consultants and Senior Travel Experience consultants, conducting regular 1:1 meetings and quarterly reviews to monitor progress, set expectations, and develop employee skills. Provide continuous performance feedback to encourage desired behaviors that align with the SLAs and quality expectations of the client (Netflix).
- Travel Program Optimization: Successful candidates will prioritize developing a deep understanding of the Netflix Travel program and key partnerships. They will guide and empower consultants to effectively utilize these partnerships to secure waivers, favors, and special requests, as well as to manage service escalations efficiently. Work closely with vendors to optimize the travel program, ensuring that it aligns with our service standards and enhances the overall travel experience for Netflix employees.
- Employee Engagement: conducting regular meetings with internal Netflix teams to provide guidance, share insights, and offer teachings that enhance their understanding of Navan products.
- Process Improvement: Create and refine processes that streamline workflows, making it easier for the team to operate efficiently.
- Performance Metrics: Work with the support team to deliver on weekly and monthly performance and behavior metrics. Monitor call queues and SLAs to ensure adherence and achievement of goals.
What We’re Looking For:
- 5+ years contact center / support experience at the manager level (own manager skills)
- 5+ years progressive leadership experience in a contact center / support environment (Agent -> Lead -> Supervisor, for example)
- 5+ years experience in travel with experience in Sabre
- Customer-Centric: The customer is at the forefront of everything we do -- you must live and breathe customer support and promote high customer engagement through all interactions
- Ability to build relationships and motivate people and teams
- Proven mentor and motivator with a clear understanding of the support requirements, customer base, and challenges facing a fast-growing company.
- Excellent organizational skills & interpersonal skills.
- Excellent written and verbal communication skills, presentation and facilitation skills.
- Ability to work independently and effectively as part of a team.
- Business analytics should be able to provide a data driven approach for operational challenges and strategies.
- Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
About Navan
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.
Candidate Privacy Notice
Please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".