Travel Operations Analyst (BSP/ARC)
IT, Operations
Delhi, India
About The Role:
The Global IATA Reconciliation & Compliance Specialist is tasked with maintaining the accuracy and punctuality of financial settlements and reconciliations across all Navan and Reed & Mackay subsidiaries. This position integrates daily operational management with long-term strategic enhancements, prioritizing risk reduction and the advancement of automated travel financial data systems.
We are seeking a Data-Driven Operations Specialist to manage international reconciliations. The right candidate will use their GDS expertise and analytical skills to streamline our settlement processes and tackle complex global financial challenges.
What You'll Do:
- IAR & Error Management
- Manage the daily rectification of IAR errors to ensure uninterrupted financial workflows.
- Evaluate persistent error trends to formulate case studies and execute sustainable process improvements.
- Generate regular metrics and performance indicators for stakeholders to offer insights into error patterns and the effectiveness of resolutions.
- Global BSP/ARC Reconciliation & Compliance
- Maintain full compliance and precision in BSP/IAR payments and settlements for all international IATA registrations.
- Confirm that all discrepancies are resolved daily in accordance with Period End (PED) finalization and submission schedules.
- Perform detailed audits of payment workflows to ensure they meet global regulatory standards and mitigate risks associated with non-compliance.
- Oversee BSP reconciliation and payments for third-party partners across all global sales locations.
- Cash Reconciliation & Risk Mitigation
- Administer cash reconciliation for all IATA identifiers, actively detecting payment shortfalls and partnering with stakeholders for rapid resolution.
- Strictly follow internal financial service level agreements and reporting timelines to minimize financial variances and avoid potential penalties.
- Audit and resolve all POS exceptions within Central Command to ensure the timely delivery of financial reports.
- Provide precise oversight of financial exceptions while delivering top-tier documentation and reporting outputs.
- Operational Efficiency & Automation
- Drive automation initiatives within Central Command and related reconciliation tools to reduce manual intervention and build a scalable operational framework.
- Conduct quarterly audits of reconciliation workflows to track error patterns and implement data-backed process optimizations.
- Translate complex manual reconciliation workflows into innovative, automated solutions that drive operational efficiency.
- Process Documentation and Support
- Maintain and update comprehensive process flow documentation to ensure operational alignment and business continuity.
- Assist Finance and Travel Operations by providing precise and timely data to inform high-level corporate decision-making.
- Facilitate organizational growth by upholding stringent compliance and reporting protocols during expansion efforts.
- Optimize data accuracy within GRASP/PRISM reporting by implementing automated SFTP workflows to replace manual processes and maintaining ownership of the automated data lifecycle.
What We're Looking For:
Core Requirements (Must-Haves)
- 2-4 years in travel finance, settlement, or back-office operations.
- Proficiency in Amadeus or Sabre GDS and a strong grasp of ARC/BSP and IATA mandates.
- Expert-level Excel skills with a proven ability to manage complex, multi-location global reconciliations.
- Ability to translate technical settlement challenges into clear insights for internal and external stakeholders.
Preferred Qualifications (The "Plus" Factors)
- Working knowledge of Central Command, Grasp/Prism EDRA, or UDID reporting.
- Familiarity with JIRA, Salesforce, and financial automation tools.
- A history of using data to streamline workflows and increase operational efficiency.
About Navan
Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.
Candidate Privacy Notice and Use of AI
As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".
*Applies to select locations.